Reaching Out

We do our best to respond to your queries within 24 hours.

 

Shipping

JustInStyle is a US online drop-shipping site. We strive our best to ship your lovely items within the time frame of the shipping mode you selected during checkout. However, there may be some unexpected delays due to unforeseen circumstances. It may take up to or more than 10 days as we may ship your items from overseas.  We seek your kind understanding ! 

Our suppliers are from the US and overseas such as China, Hongkong, etc.

 

Cancellation

An order cannot be canceled if it's already in processing status or shipped.

An order may be canceled within 24 hours of purchase, but it is not guaranteed. If an order can be canceled, you will see a "Cancel Order" button available.

If you do not see the "Cancel Order" button, your order is already being processed. Please note, the warehouse works as quickly as possible to get you your items, so the grace period is brief.

If an order can no longer be canceled, we recommend to initiate a return for any unwanted items once you receive your package within 7 business days.

 

Returns

Important Notice: Only US orders are eligible for return services, we are not accepting returns for orders that are shipped to customers outside the US at this time.

To initiate a return: 

Go to Account--> Orders

Locate the order that you want to return and open the order details
(Products that are eligible for return and still within the return window will have the "Return" button)

Adjust the quantity for each item you are returning and click continue

Select the reason for return and submit

Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.

Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes

(You can also cancel the return submission if you need to in this step)

To check on the return status of an order, go to Orders -> Return and locate by the RA or order number

(Please allow us 5-7 business days from the time it arrives to our warehouse for processing)

 

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.